Refund policy

We have a 60-day satisfaction guarantee, which means you have 60 days after receiving your item to request a refund if you're not seeing results.

To request a refund, contact us at contact@oraino.com. We typically respond within 24 hours.

If your request is approved, we will send you an email with instructions. Return shipping costs are the responsibility of the customer.

Damaged or Defective Items

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Non-Returnable Items

We cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get the item you want is to return the item you have, and then place a new order once the refund is processed.

Refunds

We will notify you once your refund has been approved.

If approved, your refund will be automatically processed to your original payment method within 10 business days. Processing times may vary depending on your bank or credit card company.

If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us at contact@oraino.com.